Customers are required to provide accurate and comprehensive information about their grievances in " befagrievance@gmail.com " or you can call us on +91 7070995001 . This includes details such as Ticket Id , date of purchase, nature of the grievance, and any supporting documents.
Upon receiving a grievance, we will send an acknowledgment to the customer within 3 business days, confirming that their grievance has been received and is being reviewed.
Our team will thoroughly evaluate and investigate the grievance, considering all relevant information and documentation.
We will work to resolve the grievance as quickly as possible. If the grievance requires more time for investigation, we will provide the customer with regular updates on the progress.
Once a resolution has been reached, we will communicate the outcome to the customer, explaining the steps taken and any actions that will be implemented.
